Refund & Cancellation
Last Updated: June 2026
Introduction
At Cinova Studio, we strive to provide the best AI video generation experience. Because our services consume immediate cloud computing power and GPU resources, our refund and cancellation policy is structured as follows:
Subscription Change, Upgrade & Cancellation
You can subscribe or cancel your subscription at any time through your account plans settings.
Plan Changes & Upgrades: If you purchase a new subscription plan while having an existing active plan, your previous subscription will be canceled immediately to prevent double-billing. Your account will instantly transition to the new plan tier, and its new billing cycle and quota limits will apply from the date of purchase.
Subscription Cancellation: If you choose to cancel your subscription, your account will instantly revert to the Free Plan tier upon cancellation. Any remaining days of your billing cycle, unused video quotas, or premium features associated with the canceled paid plan will be forfeited immediately and cannot be recovered, transferred, or refunded.
Refund Policy
Eligibility for a Refund: You are eligible to request a full refund within 7 days of your initial purchase date, ONLY if you have not generated or downloaded any videos using the paid plan (i.e., your credit consumption is strictly 0%).
Non-Refundable Situations: Once you generate even a single video or consume any credits from your paid tier, your purchase becomes completely non-refundable. This is because our systems have already utilized active server resources and GPU power to process your request.
Refund Processing
If your request meets the eligibility criteria, please contact our support team. Approved refunds usually take between 5 to 10 business days to appear back in your bank account, depending on your card issuer and payment gateway.